Frequently Asked Questions
Commissioned Artwork FAQs
To commission a piece of art, please contact us through our website's contact form or via email. One of our team members will guide you through the commission process. You can find further details about our process on our Commissions information page.
The process begins with an initial consultation to understand your vision, preferences, and the concept for the artwork. Then, our artist begins sketching preliminary designs. After your approval, the artist proceeds to create the final piece. You will be updated regularly throughout the process. You can find more information about our process on our Commissions information page.
The cost of a commissioned piece varies depending on the complexity, size, and materials used. Once we have a clear understanding of your requirements, we can provide a detailed proposal.
The timeline for a commissioned piece will depend on its complexity and size, as well as our artists' pipeline of work. A general estimate can be anywhere between 6 weeks to several months.
Yes, you will have opportunities to provide feedback and request minor changes during the creation process. Major changes or a complete redesign may incur additional costs.
Our goal is to create a piece that you are completely satisfied with. We work closely with you during the creation process to ensure your vision is fully realized. However, if you're not satisfied with the final piece, we will do our best to resolve any issues.
Yes, we accept commissions based on our artists' previous works. However, please note that while we can create a piece in a similar style or theme, we cannot replicate a previous work as each piece is unique.
Absolutely! We believe in maintaining transparency during the creation process; so, if you would like to receive regular updates as the piece progresses, please let us know.
We require an initial deposit before work begins, followed by a progress payment at the sign-off of the sketch, and the balance due upon completion. Payment plans can be arranged for larger pieces.
We arrange shipping options to get your final piece to you safely and securely. The cost of shipping will be additional to the commission piece proposal and charged at cost.
A courier quote is usually organised once the piece is finalised; however, if you would like an estimate to be included in the initial proposal, please let us know.
If you're local, we can drop the piece to you as long as it is under a certain size or you may also opt to pick up the piece directly from our studio.
Usually, the copyright for any artwork remains with the artist, even after a work is sold. However, we can discuss specific arrangements regarding copyright and reproduction rights during the commissioning process.
Corporate Workshops FAQs
We offer workshops centred around well-being and team building, utilising art to tell participants' stories. Our workshops provide individuals and teams with a unique and engaging experience to explore their creativity while fostering personal growth and collaboration.
Each workshop is facilitated by experienced professionals who create a supportive environment for participants to explore their artistic abilities. We also offer bespoke themes, allowing us to adapt our workshops to match specific needs, such as interpreting an organisation's values or purpose into artwork.
Our workshops inspire creativity, boost team morale, and provide a platform for personal and professional growth. Whether you're l to enhance team dynamics, promote well-being, or communicate your organisation's vision, our art-centred workshops offer a transformative and memorable experience.
For more information about our workshops, please visit our Workshops information page.
The optimal number of participants will depend on the nature of the workshop; however, we typically recommend a group size of 10-20 individuals to ensure a personal and engaging experience. For larger groups, we might recommend multiple sessions or additional artists.
Our workshops typically last between 1.5-3 hours, depending on the topic and depth of the workshop. However, we can tailor the duration to fit the needs and schedule of your organisation.
The materials required will depend on the type of workshop. Generally, participants will need access to basic art supplies. We will provide a detailed list of necessary materials ahead of time. Depending on the arrangement, we can provide the materials, or your organisation can.
The cost of a workshop depends on several factors, including the workshop duration, number of participants, materials required, and the artist's fee. Please contact us for a detailed proposal.
Our cancellation policy will be detailed in the agreement before confirmation of the workshop. Typically, we require a certain period of notice for cancellations or rescheduling.
We recommend a quiet, well-lit space with enough room for all participants to work comfortably. The specific requirements may vary depending on the type of workshop and will be communicated well in advance.
Not at all! Our workshops are designed to cater to a range of skill levels. Our artists are experienced in guiding both beginners and more advanced participants.
Yes, we welcome suggestions for specific themes or topics you'd like the workshop to cover. Our goal is to provide a meaningful and engaging experience that aligns with your organisation's interests.
Absolutely! Participants will be able to keep any artwork they create during the workshop.
Online Store Purchases FAQs
Standard shipping within Australia via Australia Post is charged at a flat rate of $10.
Express shipping is charged at a flat rate of $15.
For international shipping, please contact us via the contact form with your shipping address and the items you’d like to purchase so we can organise a proposal.
Yes. If you're local, you are welcome to pick-up your purchases from our studio in Bungendore, NSW (Ngambri/Ngunnawal).
Yes, our artworks are designed and created in our studio in Bungendore, NSW.
Our fine art prints are printed locally in Canberra; our jigsaw puzzles are manufactured by QPuzzles on the Gold Coast; and our greeting cards and calendars are printed in Victoria.
The price of Australian-made products can vary based on several factors, including production costs, economies of scale, and market competition. In some cases, Australian-made products may be slightly more expensive due to higher labour costs or stricter regulations. However, it's important to consider the overall value, quality, and supporting local industries when evaluating the cost of a product.
You can place an order directly on our website via our online shop. Just choose the item you want, add it to your cart, and proceed to checkout. If you need any help, feel free to contact our customer service team.
We accept payment by credit card, PayPal, Apple Pay, Google Pay and Shop Pay.
Shipping times vary depending on your location and the size of the item/s purchased. Generally, orders are processed within 1-3 business days, and shipping can take anywhere from 2-10 business days.
Yes - once your order has been shipped, you will receive an email containing your item's tracking information.
Returns due to change of mind will not be considered. However if - for some reason - you are not happy with the product you have purchased through our online shop, please contact us by email within five days of receiving your order to discuss the issue.
Please note: if the issue cannot be resolved (only on the grounds that the product is not what was described online) a full refund may be made. In tis case the customer will be responsible for return shipping costs and for ensuring that the product is packaged and shipped safely. The product must be returned in its original state.
Yes, we can arrange international shipping. Please note that customers are responsible for any customs and import taxes that may apply.
If you receive a damaged item, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.
Our prints are carefully packaged to ensure they reach you in perfect condition. They are typically shipped in sturdy cardboard tubes or flat packages, depending on size.
Some of our prints are limited edition, while others are open edition. Each product description on our website provides details about the edition and authenticity.
We make every effort to accurately represent the colors of our artwork online. However, please note that colors may vary slightly due to differences in screen calibration.
Our prints are high-quality reproductions of original artworks. Artworks are first professionally scanned using scanners designed for the archival digitisation of artwork and photographs. This captures precise detail and accurate colour to produce exceptional results. They are then printed on Canson Platine Fibre Rag and archival-quality paper using 12-colour Lucia PRO pigment inks to create exceptional results.
Yes, canvas prints can be requested as a custom order. They are archival canvas prints created using lightfast pigment inks on quality cotton-based canvas’ by Canson and Hahnemuhle. Our canvas prints are coated with a protective varnish, stretched over a 38mm deep frame and come ready to hang.
Certain prints may be available in custom sizes. Please contact us with your request and we will let you know if it's possible.
Unless stated otherwise, our prints are sold unframed. This helps to ensure they arrive safely and allows you to choose a frame that suits your personal style and decor.
Corporate Services FAQs
"RAP" stands for Reconciliation Action Plan. RAP artworks are bespoke pieces of art that visually represent your organisation's commitment to reconciliation and can be used to promote and visually represent your RAP.
The timeline for creating a commissioned piece or RAP artwork depends on the size, complexity, and our artists' pipeline of work. A more accurate timeline will be provided after an initial consultation with you to better understand your requirements.
Yes, we can conduct corporate workshops onsite at your organisation's premises. We require a suitable space that can accommodate all participants comfortably and the necessary facilities for the type of workshop chosen.
Please contact us via the form on our Workshops information page with details about your organisation, the number of participants, preferred dates, and any specific focus areas you have in mind. We will respond with information about availability, pricing, and next steps.
We offer various types of workshops ranging from team-building art activities to workshops focused on Aboriginal art and culture. We can also customise workshops based on your specific requirements. You can find more information about our different styles of workshops, here.
Costs vary based on the size and complexity of the commissioned art, the length and type of the workshop, and the quantity and type of merchandise. After understanding your requirements, we can provide a detailed quote.
Please contact us with your requirements, including the type of item, quantity, any customisation requests, and the timeline. We will provide a quote and information about the next steps.
We offer secure shipping options tailored to the size, weight, and fragility of the items, to get your items to you safely. For large orders or commissioned artwork, we may offer delivery and installation services.
Speaking Engagements FAQs
Thank you for considering our founder and principal artist, Sarah, as a speaker at your upcoming event! Please use our contact form provide details of your event, including the date, time, location, and the topic or theme you would like Sarah to speak about. We will then be in contact to discuss the arrangements further.
Sarah speaks about many topics, including sharing her personal experiences as an Aboriginal businesswoman with a particular interest in well-being and team connection. Sarah is open to discussing further topics that align with your event's objectives. Please share your specific requirements, and Sarah can determine the best topic for your audience.
The duration of Sarah's speaking engagements can vary depending on your needs and the format of your event.
For example, Sarah offers keynote presentations ranging from 30-minutes to 1-hour, or as interactive workshops and seminars spanning a few hours or even a whole day. We can discuss the ideal length based on your event's agenda and your desired engagement level.
Sarah's speaking fees depend on various factors, such as the length of the engagement, the location, and any specific customisation required for your event.
To provide you with an accurate proposal, please share the details of your event using the contact form, including the date, duration, location, and any specific requests you may have. Additionally, if there are any travel or accommodation requirements, please advise so we can discuss the logistics further.
Pop-up Stall FAQs
A pop-up stall is a temporary retail space that allows businesses or individuals to set up a small shop or booth for a short period, typically in a high-traffic area. It provides an opportunity to showcase products, engage with customers, and generate sales or brand awareness.
Thank you for considering a Marrawuy Journeys pop-up stall at your upcoming event. Please contact us to discuss the details of the event, including the date, location, and purpose of the event. Please provide as much information as possible to help us understand your requirements and to help us determine our availability.
At our pop-up stalls we offer original artworks, fine art prints, jigsaw puzzles, greeting cards and calendars (usually July-January). We would be happy to discuss how our pop-up stall offerings align with your event or organisation's objectives in more detail.
For example, if you would like a pop-up stall at an event such as a conference, we can set up a table or two with some of our puzzles and provide a well-being outlet for your participants to come and recharge throughout the day.